Consulting Services

Preventing Workplace Losses
Managing Claims
Reducing Workforce Risks
Litigation Support and Expert Witness
Training and Education
Speaking Engagements
 

Preventing Workplace Losses
The first step in minimizing the potential for loss is to make sure the right person gets hired into the right job. The Henderson Group consults with clients to proactively work towards creating a safe work environment.

Hiring practices Education and training of management, supervisors, and employees Communication of benefits and worker’s compensation programs Drug-free and harassment-free workplace programs

Managing Claims
Once a loss has occurred, employees need to gain access to benefits to get the help they need to return to work as quickly as possible. The reactions of supervisors and management at this time are critical. The Henderson Group can navigate impacted parties through this process to assist in minimizing losses and help avoid potential litigation.

Claim reviews of carriers or third party administrators (TPA) [MORE...] Claims monitoring [MORE...] Medical management programs Modified duty return-to-work programs Investigations (internal and external, including fraud identification) Third Party Administrator selection, including performance-based contracts Special claims handling instructions for carrier or TPA Litigation management programs Performance audits of carriers

Reducing Workforce Risks
Workforce losses represent a huge financial burden to any organization. The Henderson Group has the experience and background to assist clients in assessment, development, and implementation of process improvement strategies that can have a positive influence on a client’s bottom line.

Needs assessments and analyses Cost of disability studies Metrics development and review

Litigation Support and Expert Witness
The Henderson Group has the experience and professionalism to support clients in situations of on-going litigation or to testify as an expert witness. Diana Henderson has over 20 years of hands-on experience in the industry, giving her the ability to support either the insurance carrier or the employer in providing qualified analysis and/or testimony. See Diana’s Curriculum Vitae.

Expert Witness

Evaluation of case documents Develop opinions on key case issues Give depositions Provide Expert Witness testimony at trial

Litigation Support

Evaluation of case documents Develop opinions on key case issues Calculate losses Consult on case strategy

Training and Education
The Henderson Group conducts educational training seminars for employers and the insurance industry. For client companies, our programs are tailored to meet the needs of all levels of management, as well as employees. For the insurance industry, we have developed workshops to meet continuing education requirements. See Workshop Descriptions.

Speaking Engagements
The Henderson Group is available for speaking engagements on a variety of topics aimed at helping companies to better control costs, reduce workers’ compensation claims, and improve workforce productivity. Diana Henderson is a frequent speaker at conferences held by both employer groups and the insurance industry. She is happy to incorporate your requests for talking points unique to your specific industry or company objectives in her speech. Please read Diana’s Curriculum Vitae for a complete list of previous speaking engagements.

Contact The Henderson Group to schedule Diana for your next conference.